Our values

We put our employees’ safety and well-being first. At the same time, it is important for us to live up to our customers’ and stakeholders’ expectations and earn their trust. Our values: reliability, commitment and development serve as our compass and guide us in our daily operations, in every meeting and conversation, in simple and difficult situations. Our Code of Conduct governs our actions.

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Reliability

Our customers should be able to rely on our electricity network and on those of us who work at Ellevio. We are available around the clock to provide the technology and expertise required to supply electricity all the way to the customer.

Ellevio currently has a security of supply of 99.98 percent, but despite this, security of supply is one of our most prioritized sustainability issues. Easy and reliable access to electricity is vital if society is to function, and will become increasingly important as new industries become electrified

In order to ensure a robust security of supply, a specific organisation has been established at Ellevio that monitors the electricity network around the clock, 7 days a week and 365 days a year.

The international standard SAIDI (System Average Interruption Duration Index) is used to measure security of supply, which is calculated as the sum of all outage periods (excluding planned works) experienced by customers divided by the total number of customers. The index enables comparison with other companies.

SAIDI is an important key ratio for Ellevio and is measured each month and analysed continuously. SAIDI can vary between years depending on whether there have been any major storms during the autumn or winter of the year in question

Commitment

It should be evident that we care about our customers and community and that we listen. We are driven and take sustainable action in terms of the safety of all who work for us, our impact on the environment and our responsibility as an employer, business and supplier.

Development

We think innovatively in matters both large and small. We continuously develop and improve our services and look for new expertise while sharing our own, with the aim of ensuring that Sweden’s electricity system is developed in a long-term and sustainable manner. Our network should be constructed in a way that meets society’s existing and future energy needs. We are building the electricity networks of tomorrow, today.

Text updated: 1 December 2021

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