From April 1, the payment receiver for the power grid invoice will change from Energikundservice Sverige AB to Ellevio AB (publ). The reason for the change is that Ellevio has chosen to insource the billing department.
How does this affect me?
After April 1, the payment receiver will be Ellevio AB (publ) and the account to which your payment goes (bankgiro) will be 5552–2635.
I pay through direct debit - what do I need to do?
If you pay through direct debit, we may need a new authorization for direct debet from you. We have sent information to you via mail if we need a new authorization.
If you receive an invoice from Ellevio every month:
If you pay through direct debit, we need a new authorization for direct debit from you. We have sent information to you by mail. If you received a form by mail, please fill it out and return it to us. If you have a Swedish internet bank, you can log in and give authorization there. Search for “autogiro”, enter Ellevio as provider and add your customer number that you can find on your invoice. If you do not have access to an internet bank, you can also download, print and fill out this form (Swedish) and send it to the address written on the form.
If you receive an invoice from Ellevio every other month or once a quarter:
We will move your authorization from Energikundservice AB to Ellevio and you do not have to do anything. If you do not want to continue with direct debit for your Ellevio invoice, you can remove it in your internet bank or contact customer care.
What if I have electronic invoice, e-mail invoice or paper invoice?
Customers with electronic invoices and e-mail invoices are not affected – the invoice will be distributed to you in the same way as today. If you have paper invoice and if you are connected to the digital mailbox Kivra, don’t forget to check if your invoice is sent to Kivra. You can always de-select Ellevio as permitted sender in the Kivra app if you do not want it to be sent to Kivra.
Also, the payment receiver will be Ellevio and the payment for the Ellevio invoice will be made to a new account number (bankgiro), see below.
Payment receiver: Ellevio AB (publ)
IBAN: SE435 0000000057461042629
I want to have electronic invoice to my internetbank, what do I need to do?
If you have electronic invoice today (e-faktura) you do not have to do anything – you will get your first Ellevio invoice to you internetbank.
If you do not have electronic invoice (e-faktura), you can easily register eletric invoice here. Note that the bank account owner must be the same person that is the invoice receiver.