From April 1, there will be changes that affect your invoices and payments from Ellevio. The changes will have different effects depending on what electricity supplier you have and what payment method you are using. If you have Fortum as your electricity supplier, please read below. If you have another electricity supplier, please click here.
Currently, you receive an electricity invoice that contains fees both for the power grid and the electricity you have consumed. From April 1, you will receive two invoices, one for the power grid from Ellevio AB (publ) and one for the electricity you have consumed from Fortum. The reason for the change is that Ellevio has chosen to insource the billing department which means that Fortum and Ellevio will no longer use the same billing system.
How does this affect me?
After April 1, all customers that have Fortum as electricity supplier will receive two invoices instead of one. The fees are not affected, so your total cost will remain the same. Also, the payment receiver for the power grid invoice will be Ellevio AB (publ) and the account to which your payment goes (bankgiro) will be 5552–2635.
For the other invoice, for the electricity you have consumed, nothing will change and you do not need to do anything. If you have questions, please contact Fortum or read more here.
I pay through direct debit - what do I need to do?
If you pay through direct debit, we need a new authorization for direct debit from you. We have sent information to you by mail. If you received a form by mail, please fill it out and return it to us. If you have a Swedish internet bank, you can log in and give authorization there. Search for “autogiro”, enter Ellevio as provider and add your customer number that you can find on your invoice. If you do not have access to an internet bank, you can also download, print and fill out this form (Swedish) and send it to the address written on the form.
What if I pay through electronic invoice, e-mail invoice or paper invoice?
You do not have to do anything – the invoice will be distributed to you in the same way as today. Also, the payment receiver will be Ellevio and the payment for the Ellevio invoice will be made to a new account number (bankgiro), see below.
Payment receiver: Ellevio AB (publ)
IBAN: SE435 0000000057461042629
I want to have an electronic invoice to my internet bank, what do I need to do?
If you have electronic invoice today (e-faktura) you do not have to do anything – you will get your first Ellevio invoice to you internetbank.
If you do not have electronic invoice (e-faktura) today, you can easily register eletric invoice here. Note that the bank account owner must be the same person as the invoice receiver.