You have the right to know what we do with your personal data , such as when and how your personal data is processed and why we process it. In addition, you have the right in some cases to obtain your personal data or have it moved, rectified, erased or blocked.
If you have questions about your rights, please call our customer service department at +46 771-53 53 00.
The right to obtain information about which personal data we process
You have the right to receive information (register extract) about which of your personal data we process, free of charge. A request for a register extract shall be made in writing and must be signed by you. Please specify the categories of personal data that you want to access. We only disclose personal data that we know with certainty belongs to you. Submit your request to the address below. Mark the envelope "Register extract".
Box 242 07
SE-115 53 Stockholm, Sweden
The register extract will be sent to your registered address. You can also choose to come to our reception desk and, after providing identification, obtain the register extract after requesting it in writing.
Right to rectification
We are responsible for ensuring that the personal data we process about you is accurate and up to date. If we have incorrect personal data, you have the right to request that it be rectified. You have the right to supplement personal data that you believe is missing but that you feel is relevant to the purpose or matter at hand.
Right to erasure
You have the right to request the erasure of your personal data. We will only erase personal data that is no longer needed for the purposes for which we have collected it, and if processing is based solely on your consent and you have revoked that consent.
Right to restriction of processing
You have the right in certain cases to require that our processing of your data be restricted. The customer data is marked in such a way that it may be processed in the future only for certain specified purposes. For example, you may wish to have your electricity grid contract sent to a specific email address while you wish to receive your invoice at another address. You also have the right to revoke prior consent, for example, if you no longer wish to receive a newsletter.
Right of objection
You have the right to object to the processing that we conduct of your personal data on the basis of a balance of interests. You will need to specify which processing you object to. If we receive an objection of this kind, we will only continue processing if we can show that there are compelling legitimate reasons for why personal data must be processed, which outweigh your interests.
Right to data portability
If you have provided personal data to us, you may in some cases have the right to obtain and use this personal data elsewhere, normally referred to as data portability.